The theme of this year’s party is "co-governance and sharing, consumer with confidence", focusing on illegal behaviors that infringe consumer rights and interests in areas such as product quality, after-sales service, and Internet consumption, and expose industry insider and consumption "hidden rules".

 

　　After the show was broadcast, from 22:00 to 23:30 on March 15th, the CCTV Finance Channel Production March 15 was in action, tracking the latest progress of the exposed companies being investigated and punished by relevant departments through reports from multiple reporters. Qiu Baochang, an expert from the Expert Committee of the China Consumers Association, was also invited to come to the studio to comment.

　　Qiu Baochang: Benefits are causing illegal businesses to make crooked ideas

 

　　Qiu Baochang, expert from the Expert Committee of the China Consumers Association: The companies involved in the problematic products exposed at the party are actually profit-driven, causing unscrupulous businesses to make crooked ideas, such as medical waste. Our country has "Medical Waste Management Regulations", including collection, There are clear regulations for transportation, storage, and disposal. In addition, the collection and disposal must have administrative permission, but enterprises still turn a deaf ear to it. The spicy strip production companies exposed at the party did not comply with the provisions of the Food Safety Law, but the prices were low and there was a sales market, and the production environment was shocking. These exposed cases reflected that some companies did not hesitate to try the law to violate the law and engage in production in violation of the law in order to obtain illegal benefits. Business infringes on the rights and interests of consumers.

 

　　Qiu Baochang: Cut off the gray industrial chain so that problematic products have nowhere to hide

 

　　Qiu Baochang, expert of the Expert Committee of the China Consumers Association: The exposed cases mentioned the gray industrial chain, which is difficult to complete in one aspect, from production and processing to sales, for example, where does medical waste come from? Processing and production are made into other products. Resales cannot be completed in one link. In the gray industry chain, there are benefits in every place, and this benefit is suspected of being illegal. To cut off the gray industrial chain, so that problem products and illegal products have no hiding place, it is necessary to continue to form a high-pressure governance situation. In addition, we must grasp the seven inches of the gray chain and start from the source, relying on laws, rules, and systems, especially when it comes to food safety, we must use the "strictest" standards and the most severe penalties to protect consumers' rights and interests.

 

　　How to prevent the collection of personal information and play high-tech? In the cases exposed at the party, the use of robot paging systems to make harassing calls and smart APPs to collect consumer information can be described as playing high-tech, big data information age, how should we interact with Keep up with the times to protect personal information security?

 

　　Use updated means to strengthen personal information security

 

　　China Consumers Association Expert Committee expert Qiu Baochang: In response to some new situations that have emerged, we must take newer and more stringent measures to protect personal information. For example, Article 14 of the Consumer Rights Protection Law clearly stipulates that consumers' personal information has the right to be protected in accordance with the law, and Article 29: Operators must obtain the consent of consumers to collect and use personal information, and they shall bear corresponding responsibilities if they violate the regulations.

 

　　With the rapid development of network information technology and the digital economy, incidents of infringement of consumer rights due to improper collection and leakage of personal information have occurred from time to time. Therefore, the protection of personal information has become more important. With high-tech methods, the state should introduce updated norms and systems to strengthen the protection of personal information.